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#62. Company.com has a single call center. It will introduce new products that will increase customer service calls. The company wants to handle an increasing number of calls without adding personnel or decreasing customer service levels. Which aspect of workflow technology should it consider?
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#65. A client sets up Company.com file for each new customer. The information is collected from the finance department, compliance department, sales department, and accounting department. Each file will consist of 50-65 preprinted forms that are completed in each department. Once all the required forms are received from each department, the records department creates a file folder and stores all the account information in a mobile filing system. As each department completes their process of filling out the forms, the forms are either faxed or copied (original remains in each department so they always have a convenient copy of departmental actions) and hand delivered to the records department. All of the following are an advantage of making these documents available online in a public folder EXCEPT:
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#67. The customer will add 8,000 documents a day to their Document Management System (DMS) store. During weekday off-hours, all newly added images are required to be backed up. The whole system is backed up on weekends. Which method should be used to limit backup time on weekdays?
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#68. The Human Resources department receives applications: 10% by fax, 30% by e-mail, and 60% by mail. All applications are two-sided forms. Applications received by mail must be scanned into the Document Management System (DMS). If 300 applications are received by the Human Resources department per week, how many images will be scanned per week?
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#70. A client has requested that proof of OCR accuracy of the proposed solution be provided. The client is convinced that since the OCR engine has 99% accuracy, indexing is not necessary. To provide justification for including indexing in the solution, seven pages (with each page having 5,000 characters) have been scanned. How many characters will NOT be accurately recognized?
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